Frequently Asked Questions
Your comprehensive guide to professional beauty supplies and salon equipment.
What is the standard shipping timeframe for professional equipment?
Most in-stock items ship within 1-2 business days. Large salon furniture and equipment may require freight shipping, which typically takes 5-10 business days depending on your location.
Do you offer wholesale pricing for licensed professionals?
Yes, Pure Spa Direct is a business-to-business provider. Our listed prices are already set at wholesale rates to support licensed estheticians, massage therapists, and salon owners.
What is your return policy for beauty supplies?
Unopened and unused products can be returned within 30 days of purchase. Due to hygiene and safety regulations, we cannot accept returns on opened liquids, pigments, or personal care tools.
Can I track my order once it has been placed?
Absolutely. Once your order is processed, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery status.
Do you provide warranties on electrical salon equipment?
Most of our electrical equipment comes with a manufacturer's warranty. Specific warranty durations vary by brand and are typically listed on the individual product pages.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and offer financing options for larger equipment purchases through our third-party partners.